Legal
Refund policy.
Digital products
Where a customer asks for immediate access, the statutory cancellation right can be affected once download begins. Contact us promptly if you have not yet accessed the files.
Technical problems
If you have trouble receiving or opening files, we will make reasonable efforts to reissue access.
Faulty or misdescribed items
Contact us with your order reference. We will investigate and provide a suitable remedy where appropriate.
Contact
Email support@yourlaunchkit.co.uk with your order reference.