Legal
Digital downloads and LaunchKit Studio subscriptions
All one-off products sold by LaunchKit are digital downloads. Instant download: as soon as payment completes, your secure download links are sent to your checkout email. LaunchKit Studio is a subscription and is covered separately below.
If you buy as a consumer, your 14-day cancellation right ends when the download starts only if you have expressly agreed to immediate supply, acknowledged that you will lose that right, and received confirmation of that agreement. Completing a purchase or receiving a download link alone does not end your cancellation right.
Your statutory rights for faulty, unfit-for-purpose or misdescribed digital content are unaffected. Contact us with your order reference if you want to cancel or need help with a download.
We strongly encourage you to:
If you receive a file that is genuinely defective — corrupted, unreadable, or materially different from what was described on the product page — contact us at hello@yourlaunchkit.co.uk. We will investigate and, where the file is confirmed defective, provide a corrected replacement file.
This does not extend to dissatisfaction with content, design preferences, or suitability for your specific circumstances. Our products are general business templates — it is your responsibility to review and adapt them for your use.
Your statutory rights are unaffected.
LaunchKit Studio is a business product. Subscriptions renew until you cancel, and cancelling stops the next payment. Subscription payments and credit top-ups are not refundable. Credits you have bought never expire.
Studio gives you a credit allowance for the period you have paid for, and you spend those credits on documents and on the other Studio tools available for your business.
Studio is sold for business use. You confirm that when you start, and the plans are priced and supplied on that basis.
You can cancel at any time. While you have a subscription, the account menu in Studio shows Manage subscription: choose it to cancel. Cancelling stops the next payment, and you keep your plan until the period you have paid for ends. Without a subscription there is nothing to cancel, because a credit top-up is a single payment.
Studio subscriptions and credit top-ups are processed by Stripe. One-off product downloads bought from this website are processed separately through Shopify.
Credits you have bought as a top-up are separate from the subscription price. They do not expire, and any balance you have left stays yours if you cancel.
LaunchKit is not VAT registered, so no VAT is charged. The price shown is the price you pay.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. Where digital content is of unsatisfactory quality, unfit for purpose, or not as described, you may be entitled to a repair, replacement, or price reduction as provided by law.
Email hello@yourlaunchkit.co.uk with your order reference for any refund-related query.
Last updated: 30 September 2026