Office privacy notice

What this notice covers

This notice covers the LaunchKit Office pages, emails you send LaunchKit about Office, buying Office, our business form and the setup.

Office is a setup service for small UK businesses and trades. The rest of this website has its own privacy notice, and emails Kevin sends about Office are covered by the outreach privacy notice. Both are linked below.

Who is responsible

Kevin runs LaunchKit as a sole trader in the United Kingdom. Write to Kevin at hello@yourlaunchkit.co.uk. Postal address on request.

Emailing LaunchKit

These pages have no contact form. To ask about Office, you email LaunchKit from your own email app.

If you email LaunchKit, your email is kept in the LaunchKit inbox. It is used to reply to you about Office. It is not added to a marketing list, and it is not sold.

If you buy Office

Office is bought through LaunchKit’s Shopify checkout. Shopify takes the card payment; LaunchKit does not see your card number. LaunchKit receives the order: your name, email address, billing address, which setup you chose, and that you ticked the box to start your setup straight away. It uses them to arrange your setup and run your monthly plan.

Order records are kept as the website’s privacy notice explains for orders.

Our business form

The business form asks for your business name, what the business does, and your website. It asks for the name of the person to contact, the best phone number, and the email address to use. It asks which email provider you use for the business (Google or Microsoft), which jobs you want help with, and what you want from the assistant, in your own words. It also asks for your email signature or footer, anything it must never say, promise or do, and your order number. There is also an optional tick box, for interest only, asking which extra help you might be interested in: website SEO, connecting an online shop such as Shopify, a competitor check, Google Business Profile and reviews, social media posts, or other.

Your answers are collected in Google Forms and stored in a Google Sheet in LaunchKit’s Google account. Google acts as our processor. Your answers are used only to tailor and set up your Office assistant.

Please do not put passwords, card numbers or your customers’ details in it.

Your answers are kept for as long as you’re an Office customer and then deleted within 12 months.

How long it is kept

Emails about Office are kept as long as needed to help you, and for a reasonable follow-up period, the same as other support messages to LaunchKit.

Email hello@yourlaunchkit.co.uk to ask for your emails to be deleted.

During the setup

In person, or on a Google Meet call, Kevin may see what is on your screen while you work through the setup, including your emails. He does not copy or keep it. You type every login yourself, and screen sharing is paused for logins and card payments.

Your firm decides what the assistant can see, and stays responsible for its own customers’ details.

Your customers’ details

The assistant runs on accounts in your firm’s name, on your firm’s own Grok Bot plan. The provider of that plan stores what your firm puts there, in several countries including the United States, under its own privacy policy. LaunchKit does not keep your firm’s customer details, and does not ask for passwords.

What not to send

Please do not email passwords, card numbers, your customers’ details or health information. LaunchKit does not need them.

Your choices

You can ask to see what LaunchKit holds about you, correct it, or have it deleted, by emailing hello@yourlaunchkit.co.uk. You can also complain to the Information Commissioner’s Office. The link is below.