Office terms of service

These terms

These terms apply when a firm buys LaunchKit Office on the Office page. Buying Office, in the Shopify checkout, means the firm accepts them.

What the setup is

LaunchKit Office is a setup service, not software: LaunchKit sets up the firm’s own Grok Bot as its assistant, on the firm’s own account, and then, on the monthly plan, keeps it in step with the firm. LaunchKit did not make Grok Bot, and is not part of, partnered with or endorsed by the company that makes it. The assistant drafts enquiry replies, quote chasers and reminders for one named person to approve. It does not send on its own. The setup does not answer the phone. Your AI receptionist (phone answering) is not included. It is an optional paid extra that LaunchKit sets up. Price on request.

It is for a small UK service business or a trade. “The firm” means the business buying Office: a sole trader, a partnership or a company. The setup is shaped around that firm’s services, prices, area and tone.

What LaunchKit does, and what the provider does

LaunchKit’s part is the setup the firm chose, and the upkeep on the monthly plan. The assistant itself, whether it is available, and what it drafts are the provider’s product, not LaunchKit’s. That is why the named person checks every draft. LaunchKit does not guarantee any result.

The accounts stay with the firm

The firm owns every account and pays for them, including its own Grok Bot plan at the provider’s own price, currently 30 US dollars a month plus tax. The provider sets that price and can change it. The firm pays the provider directly and can cancel that plan itself. LaunchKit does not sell, resell or hold the account, and receives none of that payment.

One person approves

The firm names one person who reads the office email. That person approves every message before it is sent. The firm is responsible for what it sends to its customers, for its own marketing rules, and for its own privacy notice. LaunchKit does not write that notice. A firm may wish to say, in its own notice, that an assistant helps draft emails. The firm’s own adviser picks the wording.

Not an emergency service

The assistant is not an emergency service, and it is not an alarm. It does not give safety advice. For a safety-critical trade, such as gas, it uses wording for that trade and does not give gas advice. A gas smell or a carbon monoxide alarm is pointed to the National Gas Emergency Service on 0800 111 999. If someone is struggling to breathe or has collapsed, call 999.

Passwords and customer details

LaunchKit does not ask for passwords and does not keep the firm’s customer details. On a screen share, sharing is paused for every login and every card payment.

Drafts can be wrong

A draft can be wrong, and a setup can miss something. The named person checks every draft before it is sent. On the monthly plan, LaunchKit changes what is not working.

The setup options

In person, £495: Kevin visits the firm’s site for a 2-hour setup. If the site is more than an hour’s travel from LaunchKit, there is a £50 travel charge. LaunchKit confirms it with the firm before booking, and says then how to pay it. It is not charged at checkout.

Video call, £395: a one-hour Google Meet call, working through a step-by-step checklist.

Online only, £295: no call. The firm fills in LaunchKit’s business form. LaunchKit builds the firm’s Grok Bot setup and emails a link within 3 working days of receiving the completed form.

Your AI receptionist (phone answering) is not included. It is an optional paid extra that LaunchKit sets up. Price on request.

Price and payment

The firm pays by card, in one Shopify checkout on the Office page. There is no direct debit. The setup fee is charged at checkout. The monthly plan starts at the same checkout, with its first month free (below).

LaunchKit is not VAT registered, so no VAT is charged. The price shown is the price you pay.

After checkout, the next steps are on /office/welcome: installing Grok Bot, the business form, booking or receiving the setup, and the monthly plan.

Starting straight away

Before buying, the firm ticks “Start my setup straight away”. That asks LaunchKit to start the setup straight away. The order records that it was ticked.

The setup fee

The setup fee is non-refundable once the order is placed.

If LaunchKit cannot provide the setup the firm bought, the setup fee is refunded in full to the card.

The monthly plan

The monthly plan is £49 a month. It is ongoing upkeep: LaunchKit keeps the firm’s Grok Bot assistant in step with how the firm works, changes what isn’t working, suggests improvements, and sends xAI news and new features that might help. It includes 2 hours of help a month, which can be split, used as agreed with each firm.

The first month is free, counted from checkout. The first £49 is charged one month after checkout, then on the same date each month, to the card used at checkout, until the firm cancels.

Cancelling the monthly plan

The firm can cancel the monthly plan any time, including during the free first month, by emailing hello@yourlaunchkit.co.uk. Cancelling stops the next charge. The setup is not affected.

A month of the plan that has already been charged is not refunded.

If something goes wrong

LaunchKit’s liability is capped at the fee the firm paid LaunchKit for the setup. LaunchKit is not liable for lost profit. Nothing in these terms limits any liability that the law does not allow to be limited.

These terms are governed by the law of Scotland.

Stopping

The firm keeps its accounts. It can cancel its Grok Bot plan with the provider, and it can cancel the monthly plan with LaunchKit. LaunchKit does not keep the firm’s customer details.

Questions about these terms go to Kevin at hello@yourlaunchkit.co.uk.